At Villacer Portugal Stoneware, we take the privacy and protection of personal data seriously. We are committed to handling your information responsibly and in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

This page explains how we collect, use, and protect your personal data.

Collection and use of personal data

We collect personal data in various ways, depending on how you interact with Villacer (online, in person, or through other channels). This data may include:

• Contact information: Name, email address, phone number, and physical address – used to communicate with you.
• Demographic information: Such as age, location, and preferences related to our products.
• Technical data: Information about the device you use to access our website (IP address, operating system, browser type), and browsing details (pages visited, time spent, etc.).
• User-generated content: Any content you share with us via social media or directly on our website, such as comments, photos, or videos.

Purpose of data processing

The data we collect is used for the following purposes:

• Customer support: Responding to enquiries, requests for information, or feedback related to our products and services.
• Marketing: Sending newsletters, promotional campaigns, and updates about our activities, only with your prior consent.
• Service improvement: Conducting internal analysis to improve our products, services, and customer experience.

Data protection and security

We have implemented strict technical and organisational measures to protect your personal data against loss, unauthorised access, or any form of misuse, including:

• Restricted and controlled access to personal data;
• Encryption of sensitive information;
• Continuous system monitoring to prevent unauthorised access.

Data retention

Your personal data will only be kept for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Sharing data with third parties

Villacer only shares personal data with third parties when strictly necessary for the provision of services (e.g., suppliers or service providers), and always under appropriate confidentiality and data protection safeguards.

Your rights

As a data subject, you have the right to:

• Access, rectify, or delete your personal data;
• Restrict or object to the processing of your data;
• Withdraw your consent at any time.

To exercise any of these rights, please contact us at: geral@villacer.pt.

Updates to the privacy policy

This policy may be updated to reflect changes in legal requirements or internal processes. All updates will be published on our website.

If you have any questions about how we handle your personal data, please contact us at: geral@villacer.pt.